1. Introduction

• Diwan Tejarat Shahan is an Iranian trading company specializing in the import and export of chemical, polymer, and mineral raw materials.
• Parties: (“Company” and “Website User / Customer”).

2. Website Use

• Users must use the website for legal and business purposes only.
• Unauthorized copying, sharing, or use of content, images, or logos is prohibited.
• Accuracy of user-submitted information (name, address, phone, email) is the responsibility of the user.

3. Order Process

• Orders are valid only after official confirmation by the company.
• Orders may be reviewed based on availability and export conditions.

4. Payment

• Accepted payment methods: local bank transfer, international wire transfer, credit card.
• Responsibility for payment accuracy lies with the customer.

5. Shipping & Delivery

• Delivery terms and schedules depend on product type and destination.
• Shipping responsibility and insurance are based on contractual agreements.
• The company is not liable for damages caused by force majeure or sanctions.

6. Order Cancellation & Returns

• Orders may be canceled before shipment.
• Returns or replacements are only possible with agreement under specified conditions.
• Chemical, polymer, and mineral products are generally non-returnable unless otherwise agreed.

7. Intellectual Property Rights

• All content, logos, and images belong to Diwan Tejarat Shahan.
• Unauthorized use is prohibited.

8. Governing Law & Dispute Resolution

• Iranian laws and international trade regulations govern these terms.
• Disputes will be resolved through negotiation or legal authorities.

9. Changes

• The company reserves the right to modify terms at any time. Updated versions will be published on this page.